JHL Solitaire Gading Serpong | Hotel in Serpong
Hotel in Tangerang, Serpong
JHL Solitaire Gading Serpong, a JHL Collections is our 5 Star Luxury hotel located 30 minutes from Soekarno-Hatta International Airport. The hotel vicinity features the largest Indonesia Convention Exhibition (ICE) about 8 minutes journey by car as well as the finest high-rise business complexes and mega shopping malls like AEON and IKEA among others which it only takes about 10 minutes by car. JHL Solitaire Gading Serpong features a restaurant, outdoor swimming pool, a fitness center and bar in Serpong. Providing a garden, the property is located within 5 mi of Indonesia Convention Exhibition. The accommodations provides a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. A continental breakfast is available daily at the hotel. The property also near by industrial areas such as Karawaci, Bintaro, Curug and Cikupa.
JHL Solitaire Gading Serpong is located in Serpong.
This 221 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Sports/Activities, Spa, and several others. This is a 5 star rated property and has over 244 reviews with the average score of 8.7 . Coming to Serpong and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.
You can check the reviews and description of this 221 Bedrooms Hotel if you want to learn more about this place in Serpong. These details are authentic, as they are provided by our partner, booking.com.
This JHL Solitaire Gading Serpong in Serpong is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “JHL Solitaire Gading Serpong”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.
Amenities
Facility Overview
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Bar
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Kid-friendly buffet
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Restaurant
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Fruit
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Breakfast in the room
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Kids' meals
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Wine/Champagne
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Free parking
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Parking on site
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Parking
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Wheelchair accessible
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Toilet with grab rails
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Fitness center
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Massage
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Hairstyling
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Makeup services
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Manicure
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Playground
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Personal trainer
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Steam room
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Body wrap
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Fitness classes
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Fitness
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Spa lounge/Relaxation area
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Live music/Performance
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Nightclub/DJ
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Pedicure
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Haircut
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Body scrub
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Hair coloring
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Light therapy
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Beauty services
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Sauna
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Body treatments
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Facial treatments
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Waxing services
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Locker rooms
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Spa facilities
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Hair treatments
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Spa/Wellness packages
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Facilities for disabled guests
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Elevator
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Safe
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Wifi in all areas
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Non-smoking rooms
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Air conditioning
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Family rooms
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Laundry
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Valet parking
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Room service
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Business center
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Ironing service
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Daily housekeeping
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Dry cleaning
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Fax/Photocopying
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Shuttle service
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Concierge
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Baggage storage
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Shuttle service (additional charge)
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Suit press
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24-hour front desk
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Meeting/Banquet facilities
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Airport shuttle
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Express check-in/out
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Hair/Beauty salon
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Airport shuttle (additional charge)
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ATM on site
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Invoice provided
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Wifi
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Internet
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Free Wifi
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Outdoor pool (year-round)
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Garden
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Outdoor pool
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CCTV outside property
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24-hour security
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Fire extinguishers
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Smoke alarms
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Security alarm
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CCTV in common areas
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Linens, towels, and laundry washed in accordance with local authority guidelines
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Guest accommodation disinfected between stays
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Guest accommodation sealed after cleaning
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Use of cleaning chemicals that are effective against coronavirus
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Guests have the option to cancel any cleaning services for their accommodation during their stay
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Food can be delivered to guest accommodation
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Breakfast to-go containers
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All plates, cutlery, glasses, and other tableware sanitized
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Delivered food covered securely
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Process in place to check health of guests
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Face masks for guests available
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Shared stationery (e.g. printed menus, magazines, pens, paper) removed
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First aid kits available
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Staff follow all safety protocols as directed by local authorities
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Hand sanitizer in guest accommodation and common areas
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Mobile app for room service
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Physical distancing rules followed
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Cashless payment available
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Screens or physical barriers between staff and guests in appropriate areas
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Pool with view
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Swimming pool
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Infinity pool
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Fenced pool
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Kids' pool
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Airport pickup
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Airport drop-off
Policies
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
|
Premier King Room
Room Type:
Double
Room Size:
35 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clockLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodation |
|
Junior Suite
Room Type:
Double
Room Size:
45 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodation |
|
Executive Club King
Room Type:
Double
Room Size:
38 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodation |
|
Executive Suite King
Room Type:
Double
Room Size:
56 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sofa, Sitting areaBedroomWardrobe or closet, Linens, Childrens' cribs, Walk-in closetViewCity view, ViewKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodation |
|
Executive Club Twin
Room Type:
Twin
Room Size:
38 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, LinensKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewPhysical distancingSingle-room AC for guest accommodation |
|
Executive Suite Twin
Room Type:
Twin
Room Size:
56 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sofa, Sitting areaBedroomWardrobe or closet, Linens, Walk-in closetViewCity view, ViewKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewPhysical distancingSingle-room AC for guest accommodation |
|
Junior Suite Twin
Room Type:
Twin
Room Size:
45 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, LinensKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewPhysical distancingSingle-room AC for guest accommodation |
|
Premier Twin Room
Room Type:
Twin
Room Size:
35 m2
|
Food & DrinkMinibar, Tea/Coffee makerInternetInternet facilitiesBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyCable channels, Telephone, Flat-screen TV, Mobile hotspot device, TVServicesWake-up service, Wake-up service/Alarm clockLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, LinensKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a viewPhysical distancingSingle-room AC for guest accommodation |
|
NYE 2026 - Premier King Room
Room Type:
Double
Room Size:
35 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clockLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Premier Twin Room
Room Type:
Twin
Room Size:
35 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clockLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Executive Club King
Room Type:
Double
Room Size:
38 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clockLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Executive Club Twin
Room Type:
Twin
Room Size:
38 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clockLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Junior Suite King Room
Room Type:
Double
Room Size:
45 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Junior Suite Twin Room
Room Type:
Twin
Room Size:
45 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sitting areaViewCity view, ViewBedroomWardrobe or closet, Linens, Childrens' cribsKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Executive Suite King Room
Room Type:
Double
Room Size:
56 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sofa, Sitting areaBedroomWardrobe or closet, Linens, Childrens' cribs, Walk-in closetViewCity view, ViewKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
|
NYE 2026 - Executive Suite Twin Room
Room Type:
Twin
Room Size:
56 m2
|
Food & DrinkMinibar, Tea/Coffee makerBathroomSlippers, Private bathroom, Hairdryer, Free toiletries, Shower, Towels, Shampoo, Conditioner, Body soap, Shower cap, Toothbrush, Bathrobe, Bathtub, Bathtub or shower, Toilet, Bidet, Toilet paperGeneralTrash cans, Carpeted, Iron, Smoke Alarm, Safe, Ironing facilities, Air conditioning, Key card accessMedia & TechnologyTV, Cable channels, Flat-screen TV, TelephoneServicesWake-up service, Wake-up service/Alarm clock, Executive lounge accessLiving AreaDesk, Sofa, Sitting areaBedroomWardrobe or closet, Linens, Childrens' cribs, Walk-in closetViewCity view, ViewKitchenCleaning products, Coffee machineAccessibilityUpper floors accessible by elevator, Accessible by elevatorRoom amenitiesAdapter, Socket near the bed, Drying rack for clothing, Clothes rackPool and SpaPool towels, Pool with a view |
FAQ's
Is this JHL Solitaire Gading Serpong pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at JHL Solitaire Gading Serpong?
Check-in time for JHL Solitaire Gading Serpong starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the JHL Solitaire Gading Serpong have a swimming pool?
Yes, this JHL Solitaire Gading Serpong has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in JHL Solitaire Gading Serpong?
Best-rates for the JHL Solitaire Gading Serpong starts from $129 per night with includes Parking, View, Wheelchair Accessible, Transportation/Shuttle, Restaurant, Breakfast, Laundry, Security/Safety, Wellness Facilities, Guest Services, Internet, Air Conditioner, Pool, Business Services, Toiletries, Entertainment, Accessibility, Sports/Activities, Spa, Bar, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is JHL Solitaire Gading Serpong a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the JHL Solitaire Gading Serpong wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the JHL Solitaire Gading Serpong is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the JHL Solitaire Gading Serpong?
Based on the information reported by the owner or manager, the JHL Solitaire Gading Serpong indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for JHL Solitaire Gading Serpong?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.